Editor's note: under the protection of the government monopoly, Deutsche Post over the 500 years of worry-free. When it suddenly burst into the free market economy, have to go through from the product to the customer as the center of Nirvana. Deutsche Post has 30 years of computing experience, moved the mathematician Hari a project manager to help them address these difficult issues.
Under the protection of the government monopoly, Deutsche Post over the 500 years of worry-free. When it suddenly burst into the free market economy, have experienced some from a product-centric to customer-centric as Nirvana.
Deutsche Post headquarters in Bonn giant Deutsche Post World Net (German Post) lost as a government enterprise cover the head of the ring - it turned into a for profit private enterprise.
The company's main activities include: mail delivery, logistics and financial services. Privatized German postal service has grown rapidly, the 2000 turnover of more than 30 billion U.S. dollars. The company also adopted in the United States, Europe and Asia to buy companies, strive to become world-class delivery company.
But Deutsche Post fully aware that in order to achieve profit and sales targets, it must have a very important for all enterprises strategic asset - a deep understanding of the customer. In addition, Deutsche Post in Germany alone has 450 local delivery on the base, more than 80,000 business customers every day to deal with two million parcels. If you do not have a good way to quickly and efficiently handle the huge volume of business to track brought a lot of data, Deutsche Post will face serious logistical problems.
Deutsche Post has 30 years of computing experience, moved the mathematician Hari S. Chakrovertty a project manager to help them address these difficult issues.
Proof of Concept
Deutsche Post in 1998, started the project, in fact, the whole project began as a quality management solution. At that time, cargo department want to establish a quality system to obtain the key performance indicators. Chakrovertty proposed data warehouse should be established rather than the quality measurement system, because it can provide, including quality management, including more features.
In the assessment phase, Chakrovertty and his colleagues selected Teradata as a database because it is a decision support areas have been widely accepted and used in the database. Deutsche Post's original strategy of using a single database is Oracle, all legacy systems using Oracle database. And together with Deutsche Post's IT department, Chakrovertty started proof of concept, complete with the original data, a standard inspection procedures. The pilot convinced the company's management.
In the proof of concept stage, Chakrovertty assess the basic feasibility of the system.渚嬪锛屾槸鍚﹀彲浠ュ湪澶滈棿涓庤璐︾郴缁熺殑鍏跺畠鏁版嵁涓?捣鍔犺浇骞惰浆鎹簨浠舵暟鎹?寰峰浗閭斂姣忓ぉ瑕佸鐞嗕簩鐧句竾涓寘瑁癸紝绯荤粺蹇呴』淇濊瘉杩欎簺鍖呰９鐨勮窡韪暟鎹兘鑳藉疄鏃跺姞杞斤紝Chakrovertty璇达細鈥滄垜浠笇鏈涘湪涓ゅ埌涓夊皬鏃跺唴瀹屾垚銆傚鏋滈渶瑕?0灏忔椂锛屽氨涓嶅お鐞嗘兂銆傜粨鏋滄垜浠湪涓ゅ埌涓夊皬鏃跺唴鍚戠郴缁熷姞杞戒簡浠ュ墠涓変釜鏈堢殑鏁版嵁銆傗?
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